Returns & Exchanges
Returns & exchanges, handled with clarity.
If a Monthera item does not feel right for your routine, our support team can help review the order and guide you through the next step. Keep the product details, order number, and contact information ready when reaching out.
A direct process for order support.
Returns and exchanges begin with a support review. This helps confirm the order, understand the item condition, and guide the next step without confusion. Please do not send items back before contacting Monthera.
Reach out through the contact page with your order number, email address, and the item you need help with.
Include the product name, size, color, and a clear reason for the return or exchange request.
Our team will review the request and provide next-step instructions based on the order information.
Use the guidance provided by support so the return or exchange request can be handled correctly.
Prepare the details that make the review faster.
A clear request helps us understand what happened and what outcome you are looking for. Please keep your item in its current condition until our support team replies with instructions.
Provide your order number and the email address used at checkout so we can locate the purchase.
Tell us the item name, size, color, and whether you are requesting a return or exchange.
Share a short note about the condition of the item and any relevant packaging or product details.
Common questions before contacting us.
The information below is a practical guide for starting a return or exchange request. Final instructions are provided by Monthera support after reviewing your order details.
How do I start a return or exchange?
Contact Monthera with your order number, checkout email, item name, size, and the reason for the request. Our support team will review the information and provide next-step instructions.
Should I send the item back immediately?
Please contact us before sending anything back. Returns or exchanges need support instructions first so the request can be reviewed and routed correctly.
What condition should the item be in?
Eligibility may depend on the product condition, order details, and the information provided in your request. Keep the item and packaging in their current condition until support responds.
Can I exchange for another size or item?
Exchange options depend on the order information and available product details at the time of review. Contact us with the preferred size or item so we can guide the next step.
How long does shipping take?
Monthera shipping time is 3–5 business days. Return or exchange handling details will be shared by support after your request is reviewed.
The fastest requests are specific.
When contacting Monthera, include what you ordered, what you need help with, and whether you prefer a return review or an exchange review. A concise message helps us respond with a cleaner path forward.
Start your return or exchange request.
Contact us with your order number, item details, and the reason for the request. Our team will review the information and guide you through the next step.